We want to make sure you love our services, and quality is guaranteed. If there is an error or quality issue, we'll replace or refund it. For any quality issues, be sure to provide clear photos of the products on a flat, well-lit surface and include this in your email to us at support@proseink.com. This quick and simple step will help us provide a speedy resolution.

Because ISBNs are non-transferrable, once they have been assigned we are unable to issue a refund. 

Please read below for more details:

Cancellations

Product Orders Cancellation Policy

If you wish to cancel or amend your order, please use the link provided in your confirmation email. You can edit your order at any time before it goes to production.

Once your order has gone to production, you may be eligible for a replacement/resolution, depending on the situation. After you’ve received your order, you have 7 days to address any quality issues.

Donations and Tips Cancellation Policy

Please note that donations and tips are non-cancellable and non-refundable. Once you have completed your checkout for donations or tips, we cannot cancel or refund it. 

Damaged/Quality Issues

For the fastest resolution, please include a photograph demonstrating the quality issue of the print or the damaged area of the item, along with your order number. The most optimal pictures are on a flat surface, with the tag and error clearly displayed.

Please email us with these details at support@proseink.com

Refunds Policies

Product Orders Refund Policy

Because ISBN's can not be transferred, we cannot issue refunds, returns, or exchanges for orders except for those which have not yet been assigned. Orders are non-refundable unless they meet these requirements.

PayPal: Any refunds processed will show back up in your PayPal account balance within 24 business hours.

Credit Card: Any refunds processed via your credit/debit card will show back up in your bank account within 7 to 10 business days, depending on your bank.

Donations and Tips Refund Policy

Donations and tips are non-refundable. Once you have completed your checkout payment, we cannot cancel or refund your donation or tips. 

Locked Messages Refund Policy

Locked messages are non-refundable. Once you have completed your checkout payment, we cannot cancel or refund your locked message. If you have issues accessing the locked message after payment, please contact us at support@proseink.com. We’ll be happy to troubleshoot the problem and find a resolution for you. 

Accepted Payment Methods

We accept payments via credit/debit cards, PayPal, Google Pay, Apple Pay, and depending on your location, we also accept Klarna/AfterPay and local payment methods. 

International Orders

International orders may be subject to import taxes, duties, and other customs charges. The charges vary by country, and at this time, we are unable to calculate them in advance. For more information regarding your country’s customs policies, please contact your local customs office. If such a fee indeed gets imposed on your package, you are responsible for its payment.

AI policies

Prose Ink protects it's content—such as text, illustrations, and promotional materials (“Content”)—under U.S. Copyright Law. Prose Ink strictly prohibits the use of any of its Content for training or developing generative artificial intelligence (“AI”) systems. For purposes of this policy, “AI” refers broadly to machine-based systems capable of performing tasks or making decisions. Examples include, but are not limited to, ChatGPT, Google Gemini, and Microsoft Co-Pilot.

Unauthorized use of Prose Ink intellectual property for AI training or development may constitute a violation of copyright law. Prose Ink reserves the right to seek legal remedies, including injunctive relief and financial damages, for any infringement.

To report potential misuse of Prose Ink content, please contact us at admin@proseink.com

Merchant of record

Orders are handled by our Merchant of Record and merchandising partner, Fourthwall.com, who handle order-related inquiries and returns. Privacy Policy Terms of Service.